"What people fight or resist is control; not education; not relationships.”
—Dr. William Glasser
Cited
in Preface of Dr. William Glasser's
The Quality School, Managing Students
Without Coercion
Taken
from the Apollo School:
A
boss drives. A leader leads.
A
boss relies on authority. A leader relies on cooperation.
A
boss says "I." A leader says "We."
A
boss creates fear. A leader creates confidence.
A
boss knows how. A leader shows how.
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boss creates resentment. A leader breeds enthusiasm.
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boss fixes blame. A leader fixes mistakes.
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boss makes work drudgery. A leader makes work interesting.
Boss Manager vs Lead Manager
BOSS MANAGER
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LEAD MANAGER
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- Judges others
- Blames people for problems
- Says, “I am not as bad as a lot of other people”
- Controls
- Takes himself and other for granted
- Covers up mistakes
- Says, “I only work here”
- Demands
- Builds walls
- Drives his people
- Depends on authority
- Inspires fear
- Says “I”
- Gets there on time
- Fixes blame for the breakdown
- Knows how it is done
- Says “Go”
- Uses people
- Sees today
- Commands
- Never has enough time
- Is concerned with things
- Treats the symptoms
- Lets his people know where he stands
- Does things right
- Works hard to produce
- Creates fear
- Takes the credit
- Seeks first to be understood
- Has a win-lose approach to conflict resolution
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- Accepts others
- Looks for solutions
- Says, “I am good but not as good as I can be”
- Leads
- Appreciates himself and others
- Admits mistakes
- Does more than his job
- Asks
- Builds communication
- Coaches his people
- Depends on cooperation
- Inspires enthusiasm
- Says, “We”
- Gets there ahead of time
- Fixes the Breakdown
- Shows how it is done
- Says, “Let’s go”
- Develops people
- Looks at today as well as the future
- Models
- Makes time for things that count
- Is concerned with people
- Identifies and treats the causes
- Lets his people know where they stand
- Does the right thing
- Works hard to get his people to produce
- Creates confidence in others
- Gives credit to others
- Seeks first to understand
- Has a win-win approach to solving problems.
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